FAQ
Shipping
How long does delivery take?
Orders are processed within 1–3 business days and are typically delivered within 6–12 business days. As soon as your order has been shipped, you will receive a tracking number by email.
Can I track my order?
Yes! Once your order has been dispatched, you'll receive a confirmation email with your tracking number. You can track your parcel anytime on our Track Your Order page.
Do you offer free shipping?
Yes. We offer free standard shipping on all orders within the United Kingdom. There is no minimum order value.
Return
Can I return my order?
Absolutely. We offer a 30-day return policy. If you're not completely satisfied with your purchase, simply contact our customer support team and we'll guide you through the return process.
When will I receive my refund?
Once your returned item has been received and inspected, your refund will be processed within 7 business days to your original payment method.
Can I change or cancel my order?
If your order has not yet entered processing, we may still be able to modify or cancel it. Please contact us as soon as possible at info@kivrathelabel.com.
Other Questions
What if I receive a damaged or incorrect item?
If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery. Include your order number and photos of the issue, and we'll arrange a replacement or refund.
Where are your products shipped from?
Our orders are fulfilled by our trusted fulfilment partner in Dongguan, China, and delivered to customers in the UK via Royal Mail with full tracking.
How can I contact customer support?
Our support team is available Monday to Friday, 09:00–22:00 (UK time).
Email: info@kivrathelabel.com